GINTELL LEATHER WARRANTY POLICY
Eligibility
ü This warranty policy is applicable only to selected GINTELL massage chair models.
ü Customers may refer to their original purchase invoice or contact customer service to verify model eligibility.
One-Time Exchange Limitation
ü Eligible products are entitled to a maximum of one (1) leather exchange only throughout the active warranty period.
üOnce the leather exchange has been completed, the warranty benefit will be considered fully utilized.
Warranty Coverage
Covered Leather Areas
ü The complimentary leather exchange covers the following areas only:
- Backrest area
- Seat cushion
- Pillow / headrest area
Non-Covered Areas
üThe following areas are considered normal wear-and-tear components and are not covered under this policy:
- Legrest / footrest
- Armrests
- Side panels
- Other exterior leather components
Inspection & Approval Process
üAll leather exchange requests are subject to inspection and approval by GINTELL authorized technicians.
Inspection may be conducted through:
- Photo or video submission
- Physical on-site inspection
Approval for leather exchange is solely at the discretion of GINTELL after assessment of the reported condition.
How To Submit A Claim
To request a leather exchange:
- Visit our Service & Maintenance page - https://gintell.com/pages/service-maintenance
- Complete the service request form
- Prepare the following:
- Order ID
- Product Serial Number
- Clear photos or videos of the affected leather area
üProviding complete information will help speed up the inspection and approval process.
Notes: GINTELL reserves the right to amend, modify, or update this policy without prior notice.